Privacy Policy & Cookies

  1. The Good Stuff

We will only use your data to improve your experience.

  1. Locked Down

We’ll protect your data like it’s our own.

  1. Straight Talking

We’ll always talk your language and have your back – no nonsense, no surprises.

  1. No Spam

You decide what and how you hear from us.

  1. Just the Essentials

Your info won’t just hang about – if we don’t need it, we’ll delete it. 

Protecting Your Privacy

EverythingBlu LTD., we are 100% committed to protecting the privacy and security of our customers and site visitors (yep, we mean you). The EverythingBlu LTD. team members are customers themselves, of both EverythingBlu LTD. and other Internet sites – so we totally appreciate and respect how important privacy is. If you have any questions about how we protect your Privacy, contact us at:

support@everythingblu.co.uk

For all our services, the data controller — the company that’s responsible for your privacy— is EverythingBlu LTD.

Navigating this page

How we use your information
  • Sharing your information 
  • Marketing Messages 
  • Seeing adverts for www.everythingblustore.com online 
  • Your information and countries outside Europe 
  • Keeping your information 
  • Your rights 
  • Changes to how we Protect Your Privacy 
  • Cookies 
  • How to contact us

 How we use your information

We use your information in a number of different ways — what we do depends on the information. The tables below set this out in detail, showing what we do, and why we do it.

Your name and contact details

How we use your name & contact details

Why?

Deliver your purchases to you

We’ve got to do this to perform our contract with you (it’s a little difficult to send you your order if we don’t use your name and contact details)

Send you service messages by text, e-mail or through our app, such as order updates

We’ve got to do this to perform our contract with you (so you can tell when your order is coming)

Sending you information by email, SMS, or post, about our new products and services

To keep you up to date. We only send this with your permission

Fraud prevention and detection

To prevent and detect fraud against either you or EverythingBlu LTD – unfortunate, but absolutely essential

Showing you www.everythingblustore.com adverts as your browse the web

So you can see our latest products and deals

Finding out what you, and other customers, like

To ensure we are giving you what you want, and to stay ahead of the competition

 

 

Your date of birth information

How we use your date of birth

Why?

Fraud prevention and detection

To prevent and detect fraud against either you or EverythingBlu LTD – unfortunate, but absolutely essential

 

Your gender information

How we use your gender information

Why?

To direct you to the right part of our website

To get you to the products that you want faster

 

Your payment information

This means your card’s security/CVV code, don’t worry, we don’t keep them.

 

How we use your payment information

Why?

Take payment, and give refunds

We’ve got to do this to perform our contract with you — we’re not giving all our stuff away!

Fraud prevention and detection

To prevent and detect fraud against either you or EverythingBlu LTD – unfortunate, but absolutely essential

 

Your contact history with us

What you’ve said to us — for example, over the phone, on instant chat, or on social media.

 

How we use your contact history

Why?

Provide customer service and support

We’ve got to do this to perform our contract with you, after all, you expect the best service from us

Train our staff

So that, when you contact us, you get the best possible customer service

 

Purchase history and saved items

What you’ve bought and what you’ve stored in your basket for another time.

 

How we use your purchase history and saved items

Why?

Sell you things

We’ve got to do this to perform our contract with you — if you can’t put stuff into a basket, you can’t buy it!

Provide customer service and support, and handle returns

We’ve got to do this to perform our contract with you

Finding out what you, and other customers, like

To ensure we are giving you what you want, and to stay ahead of the competition

 

Information about your phone or laptop, and how you use our website

Information you give us when you browse our site, including your IP address and device type and if you choose to share it with us, your location data, as well as how you use our website.

 

How we use information about your phone or laptop, and how you use our website and app

Why?

Improve our website and set default options for you (such as language and currency)

To give you the best possible shopping experience

Protect our website

To prevent and detect fraud against either you or EverythingBlu LTD – unfortunate, but absolutely essential — and to meet our legal obligations about looking after your data

 

Information from accounts you link to us

What we do if you link your Twitter or Facebook accounts to us.

 

How we use information from accounts you link to us

Why?

To enable you to log into our website simply and easily without having to create a specific account

To make it easier for you to use www.everythingblustore.com and purchase those items you want!

To provide product recommendations

So you can quickly spot things which take your fancy

 

Your responses to surveys, competitions and promotions

How we use your responses to surveys, competitions and promotions

Why?

Run the survey, competition or promotion

We’ve got to do this to perform our contract with you — if we can’t use your entry, you can’t possibly win!

You don’t have to give us any of this personal information but if you don’t, you may not be able to buy from the site, and you are unlikely to receive our optimal overall customer experience.  But that is your choice – and we respect that.

We also keep personal information anonymous (so that it does not identify you) and use it for purposes including testing our IT systems, research, data analysis, improving our site and app, and developing new products and services. We also share this information with third parties that we use to give you an even better, customer experience.

 

Sharing your information

Marketing messages

If you have said we can, we’ll send you marketing messages by email, SMS, to keep you aware of what we’re up to and to help you see and find our products.

How to stop marketing messages from www.everythingblustore.com

You can stop receiving marketing messages from us at any time.

You can do this:

  • By clicking on the ‘unsubscribe’ link in any email
  • By contacting our Customer Care team  - support@everythingblu.co.uk

Once you do this, we will update your profile to ensure that you don’t receive further marketing messages.

Please note that, as EverythingBlu LTD comprises a complex web of many inter-connecting services, it might take a few days for all our systems to be updated, so you might get messages from us while we process your request.

Stopping marketing messages will not stop service communications (such as order updates or where you have expressed an interest in an activity at EverythingBlu LTD, for example new designers).

 

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

 

You can opt out of targeted advertising by:

COMMON LINKS INCLUDE:

   FACEBOOK - https://www.facebook.com/settings/?tab=ads

   GOOGLE - https://www.google.com/settings/ads/anonymous

   BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

 

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

 

Seeing adverts for www.everythingblustore.com online

We also engage in online advertising, also to keep you aware of what we’re up to and to help you see and find our products.

Like many companies, we target EverythingBlu LTD banners and ads to you when you are on other websites and apps. We do this using a variety of digital marketing networks and ad exchanges, and we use a range of advertising technologies like web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook’s Custom Audience service.

The banners and ads you see will be based on information we hold about you, or your previous use EverythingBlu LTD (for example, your EverythingBlu LTD search history, and the content you read on EVERYTHINGBLU LTD ONLINE) or on EverythingBlu LTD banners or ads you have previously clicked on.

 

Your information and countries outside Europe

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

 

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

 

Keeping your information

We’ll only hold on to your information for as long as you are a customer. If you haven’t logged onto our website for three years we will delete your information from our systems. If you no longer wish to be a customer, you can also contact our Customer Care team and request to delete all the information we have on you.

If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms & Conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.

Your rights

You have a lot of rights relating to your personal information:

  • The right to be informed about how your personal information is being used (like this notice!)
  • The right to access the personal information we hold about you
  • The right to request the correction of inaccurate personal information we hold about you (although you can probably do most of this through My Account
  • The right to request that we delete your data, or stop processing it or collecting it, in some circumstances
  • The right to stop direct marketing messages, which you can do through My Account, and to withdraw consent for other consent-based processing at any time
  • The right to request that we transfer or port elements of your data either to you or another service provider

 

If you want to exercise your rights, have a complaint, or just have questions, please contact us.

Changes to how we Protect Your Privacy

We may change this page from time to time, to reflect how we are processing your data.

If we make significant changes, we will make that clear on the EverythingBlu website or other EverythingBlu services, or by some other means of contact such as email, so that you are able to review the changes before you continue to use EVERYTHINGBLU ONLINE.

Cookies Policy 
EverythingBlu LTD ("us", "we", or "our") uses cookies on the
https://www.everythingblustore.com/ (the "Service"). By using the Service,
you consent to the use of cookies.

Our Cookies Policy explains what cookies are, how we use cookies, how third-
parties we may partner with may use cookies on the Service, your choices
regarding cookies and further information about cookies. 


What are cookies 
----------------

Cookies are small pieces of text sent by your web browser by a website you
visit. A cookie file is stored in your web browser and allows the Service or a
third-party to recognize you and make your next visit easier and the Service
more useful to you.

Cookies can be "persistent" or "session" cookies. Persistent cookies remain on
your personal computer or mobile device when you go offline, while session
cookies are deleted as soon as you close your web browser.

How www.everythingblustore.com uses cookies 
-----------------------------

When you use and access the Service, we may place a number of cookies files in
your web browser.

We use cookies for the following purposes:

* To enable certain functions of the Service

We use both session and persistent cookies on the Service and we use
different types of cookies to run the Service:

Essential cookies. We may use essential cookies to authenticate users and
prevent fraudulent use of user accounts.

What are your choices regarding cookies 
---------------------------------------

If you'd like to delete cookies or instruct your web browser to delete or
refuse cookies, please visit the help pages of your web browser.

Please note, however, that if you delete cookies or refuse to accept them, you
might not be able to use all of the features we offer, you may not be able to
store your preferences, and some of our pages might not display properly.

* For the Chrome web browser, please visit this page from Google:
<https://support.google.com/accounts/answer/32050>

* For the Internet Explorer web browser, please visit this page from
Microsoft: <http://support.microsoft.com/kb/278835>

* For the Firefox web browser, please visit this page from Mozilla:
<https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-
stored>

* For the Safari web browser, please visit this page from Apple:
<https://support.apple.com/kb/PH21411?locale=en_US>

* For any other web browser, please visit your web browser's official web
pages.


Where can you find more information about cookies 
-------------------------------------------------

You can learn more about cookies and the following third-party websites:

* AllAboutCookies: <http://www.allaboutcookies.org/>

* Network Advertising Initiative: <http://www.networkadvertising.org/> 

How to contact us

We always want to hear from our customers (especially if you feel we’ve let you down or could do better).

If you:

  • Have any questions or feedback about this notice
  • Would like us to stop using your information
  • Want to exercise any of your rights as set out above, or have a complaint

please don’t hesitate to contact our Customer Care team, who will be happy to answer any questions you may have. 

Please contact us by e-mail at: 

support@everythingblustore.com


EverythingBlu LTD.

20 Chestnut Road

Tasburgh

Norwich

NR15 1UH